Windows 10 won't shut my computer down.

[spadekevin]

Hi,

I wanted to clear a computer I was using, so I erased the hard drive and did a fresh install of Windows 10. Now the computer won't completely shut down. I go through the normal shutdown request, the screen goes blank, but the power stays on until I hold the power button in for 4 seconds. A lot of information on the web, but nothing seems to work. Is there any information that is reliable to fix this glitch? It seems like Microsoft should be able to identify this glitch and fix it.

Please help.

I didn't find the right solution from the Internet.

References:-
https://cnet.co/2LyDmLX
Animated Informational Videos

Thanks!

[feliks240]

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